System Engineering
As per the definition of system engineering, it is all about controlling the system's behavior. The system here does not mean one server (though it could be), but rather an integrated network of servers intended to provide a certain behavior. Of course system engineering involves coding and even patching some system components to fulfill and maintain the desired behavior.
When could I need this service?
Simply, if your needs are more than the ones mentioned in our server administration service, you may want to take a look at this option. If you need advanced options (e.g. clustering, high availability, advanced caching, self-healing network, tuning performance to the max, ... etc) then this is the right service to ask for.
Benefits:
There isn't a standard set of benefits regarding this service, as it is customized based on the customer's needs. However, here are some examples of the most commonly requested items which may be of interest to the client:
- Monitoring: Automated monitoring with SMS and email notifications, with custom scripts to check the status of the important processes. This is also accompanied by a history log and graphs to show trends.
- Incident handling: Incident response is within 30 minutes during work hours (10am - 6pm GMT+2, Sunday - Thursday, except national Egyptian holidays), and within 2 hours in off-work hours.
- Security: Custom firewalls, security assessment, in-host daemon (IDS), periodical checking for rootkits, maintaining honeypots, .. etc.
- Performance optimization: Optimizing the current system to run with minimal overhead
Pricing:
As your requirements may vary, so will your pricing. If the client wants just a single task, and you need an hourly rate, it will cost $35 per hour. Monthly contracts will at a less expense than that of the hourly rate if you want continuous service. Contact us for more details.
