Support |
||
| User-Initiated Tickets & Emergency Response Quota | 2 Hours | 10 Hours |
| SysOps Extra Hour | Discounted Rate | Discounted Rate |
| Standard Support Hours | 8 x 5  | 8 x 5 |
| Incident Response | On Demand | 24 x 7 |
| Response Time | 4 hours | According to SLA |
System Operations (SysOps) |
||
| Periodical Updates | Yes | Yes |
| Availability Monitoring | Yes | Yes |
| Service Monitoring | No | Yes |
| Application Monitoring | No | Yes |
| Performance Tuning | On Demand | Yes |
| Document Root / Code Base | 1 | 3 |
| Domains | Unlimited | Unlimited |
| Backup | Daily, 1-Tier | Daily, 3-Tiers |
Security Services |
||
| Custom Firewall | Standard Ports | All Ports |
| Intrusion Detection System (IDS) | No | Yes |
| Brute Force Attacks Protection | No | Yes |
| Enhanced SSH Security | Yes | Yes |
| Security Scanner Report + Analysis | On Demand | Monthly |
| Analysing, Defending Attacks | No | Yes |
| Security Patches | Yes | Yes |
| Advanced Security Hardening | No | Yes |
| SSL Certificates installation | Yes | Yes |
Web Servers |
||
| Apache | Yes | Yes |
| NGINX | No | Yes |
| Webserver Page Caching | No | Yes |
Database Servers | ||
| MySQL | Yes | Yes |
| PostgreSQL | No | Yes |
| MongoDB | No | Yes |
Application Environment |
||
PHP |
||
| PHP Version | Standard | Any |
| ModPHP | Yes | Yes |
| PHP-FPM | No | Yes |
| PHP Accelerator | Yes | Yes |
Ruby |
||
| Ruby Version | Standard | Any |
| Phusion Passenger | Yes | Yes |
| Other Ruby App Servers | No | Yes |
Java |
||
| Java Runtime Environment (JRE) | Standard | Any |
| Java App Servers | No | Yes |
Python |
||
| Python Version | Standard | Any |
| Phusion Passenger | Yes | Yes |
| Other Python App Servers | No | Yes |
Caching |
||
| Memcached | No | Yes |
| Redis Cache | No | Yes |
| Varnish Cache | No | Yes |
Additional Server Software |
||
| GIT client | Yes | Yes |
| phpMyAdmin | Yes | Yes |
| phpPGAdmin | No | Yes |
Protocols |
||
| Secure Shell (SSH) | Yes | Yes |
| Secure FTP (SFTP) | Yes | Yes |
| Secure Copy (SCP) | Yes | Yes |
| MySQL / PostgreSQL | Yes | Yes |
Specials |
||
| E-commerce Ready | No | Yes |
Other Software Components | No | Yes |
plans
Single server plans
Multi server plans
Server Structure |
|||
| Staging Server | 0 | 1 | 2 |
| Cloud Flare Account | Free Plan | Pro Plan | Pro Plan |
Application Layer |
|||
| Online Horizontal Scalability | No | Yes | Yes |
| Max down servers without affecting website availability | No | 1 | 1 |
Database Layer |
|||
| Online Vertical Scalability | No | No | Yes |
| Max down servers without affecting website availability | No | 1 | 1 |
Support |
|||
| User initiated tickets & emergency response quota | 17 Hours | 35 Hours | 50 Hours |
| SysOps Extra Hour | Discounted Rate | Discounted Rate | Discounted Rate |
| Standard Support Hours | 8 x 5 | 8 x 5 | 8 x 5 |
| Incident Response | 24 x 7 | 24 x 7 | 24 x 7 |
| Response Time | According to SLA | According to SLA | According to SLA |
System Operations (SysOps) |
|||
| Periodical Updates | Yes | Yes | Yes |
| Availability Monitoring | Yes | Yes | Yes |
| Service Monitoring | Yes | Yes | Yes |
| Application Monitoring | Yes | Yes | Yes |
| Performance Tuning | Yes | Yes | Yes |
| Document Root / Code Base | 3 | 3 | 5 |
| Domains | Unlimited | Unlimited | Unlimited |
| Backup | Daily, 3-tiers | Daily, 3-tiers | Daily, 3-tiers |
Security Services |
|||
| Custom Firewall | Yes | Yes | Yes |
| Intrusion Detection System (IDS) | Yes | Yes | Yes |
| Brute Force Attacks Protection | Yes | Yes | Yes |
| Enhanced SSH Security | Yes | Yes | Yes |
| Security Scanner Report + Analysis | Monthly | Monthly | Monthly |
| Analysing, Defending Attacks | Yes | Yes | Yes |
| Security Patches | Yes | Yes | Yes |
| Advanced Security Hardening | Yes | Yes | Yes |
| SSL Certificates Installation | Yes | Yes | Yes |
| Secure Shell (SSH) | Application Servers | Application Servers | App, Admin, and AUX servers |
| Secure FTP (SFTP) | Application Servers | Application Servers | App, Admin, and AUX servers |
| Secure Copy (SCP) | Application Servers | Application Servers | App, Admin, and AUX servers |
| MySQL / PostgreSQL | Within App Server SSH Session | Within App Server SSH Session | Within App, Admin, AUX SSH Session |
Custom Software Stack | Yes | Yes | Yes |
Hourly plan
Support |
|
| SysOps Time Quota | 10 hours |
| DevOps Time Quota | N/A |
| Expiry Duration | 3 Months |
| SysOps Extra Hour | Standard SysOps Rate |
| DevOps Extra Hour | Standard DevOps Rate |
| Support Hours | 8 x 5 |
| Incident Response | On Demand |
| Response Time | 4 hours |